Omnichannel messaging with AI
Every customer conversation, in one place.
Chat apps, email, group chats and official APIs come together in one inbox. Relay alerts the right team, updates your tools and drafts replies with an AI that writes like you.
Once we approve your account, we let you know by email.
Works with the tools you already use
Your customers write everywhere. Who answers?
Slow replies
Messages wait for hours, especially in the evening and at weekends.
The same questions
Prices, opening hours, delivery, availability: the same answer again and again, every day.
Scattered channels
Messages across apps, phones and computers: nobody knows who answered what.
Missed chances
Unanswered messages and customers who never write again, and nobody notices.
Features
One place for every conversation, every team and every tool
One inbox for everything
Every channel in one list, in your browser, with tags and notes for every customer. You reply from there, on the channel they wrote on.
The right team knows at once
Alerts where your team already works: Slack, Discord, Telegram, Viber. At the end of the day, a summary written by AI.
No-code automations
“When → Only if → Then” rules for tags, routing, alerts and webhooks to Zapier, Make, n8n or your CRM. More than 30 ready-made templates.
An AI assistant that writes like you
It answers from your own knowledge: prices, opening hours, policies, in the customer’s language. It starts with suggestions you send in one click.
The AI of your choice
Relay’s AI, or your company’s own Claude, ChatGPT or Gemini account, on your own terms and your own bill.
Try before going live
Type a message and see what every automation and the assistant would do, without sending anything.
Who it’s for
From the corner shop to large teams
For every department of a larger company
Customer service
Common questions are answered from your knowledge. A conversation left waiting alerts whoever is in charge, and urgent ones go straight to the team.
Sales
New leads are tagged and shared across the team in turn. Those who go quiet get a follow-up, and everything flows into your CRM.
Chains and multiple sites
Every message reaches the right shop, office or department, by country, language, keywords or time of day.
HR and recruiting
Messages from candidates and partners in one place, with tags and notes, and an alert to the HR team for every new application.
Operations and field teams
Photos and reports from the crews reach the team, and group chats are mirrored where you work.
Management
A daily summary written by AI, alerts about key customers, and data sent to your systems through webhooks.
For small businesses
Online shops
Orders, deliveries, returns: quick answers and an alert for every order.
Restaurants and bookings
Opening hours, menu, bookings: answers even when you’re closed.
Tourism and stays
Guests from everywhere: it recognises their language and country, and the assistant answers in their language.
Services and appointments
Technicians, offices, garages, clinics: the right person on every conversation and no question left unanswered.
Security and privacy
Built to be trusted
Your conversations with customers are some of your most valuable data. We treat them that way.
Stored in the EU
Servers in Germany, and data processing terms under the GDPR for your business.
Encryption per business
Messages, passwords and keys are encrypted with a separate key for every business.
No conversation archive
Recent messages stay encrypted for up to 48 hours. We keep no archive and don’t train AI with your data.
Secure sign-in
Two-step sign-in with an authenticator app, limits on sign-in attempts and a log of security actions.
You stay in control
A master switch for everything automatic, hourly limits, and automatic sending only where each platform’s rules allow it.
AI with limits
The assistant stays quiet on sensitive topics, like money, health or complaints, and says why it answered or not.
How to start
Up and running within a day
Sign up
Create an account for your business. Once we approve it, we send you an email.
Connect your channels
Connect your channels and choose where each team gets its alerts.
Knowledge and rules
Add prices, opening hours and policies for the assistant, and start your automations from ready-made templates.
Questions
Frequently asked questions
Which channels does it support?
Chat apps such as WhatsApp, Telegram and Viber, email, and group chats, through official APIs where they exist. Alerts go to Slack, Discord, Telegram and Viber, and data to your tools through Zapier, Make or n8n. We keep adding channels: tell us what you need.
Do my customers need to install anything?
No. They write to you as always. Relay works on your side.
Which AI does the assistant use?
By default Anthropic’s Claude, through Relay. If you prefer, connect your own Claude, ChatGPT (OpenAI) or Gemini (Google) account in Settings, and they bill you directly.
Does the assistant send things without me knowing?
It starts with suggestions that you approve. Automatic replies are turned on only when you decide, and only on channels whose rules allow it. On sensitive topics it stays quiet and leaves the conversation to you.
Where is my data kept?
On servers in Germany. We don’t keep an archive of your conversations: recent messages stay encrypted for up to 48 hours. All the details are in the Privacy policy.
See it with your own channels.
Create an account in a few minutes, or ask for a demo for your team at relaygoo91@gmail.com.